Director, Chapter Relationship Leader (CRL)

Make-A-Wish America is seeking a Director, Chapter Relationship Leader (CRL) to advise chapters and strengthen relationships between chapters and the national office.

The Director focuses on identifying and implementing strategies to enhance chapter performance, drive operational efficiency, financial growth, and overall success. This role collaborates with chapter CEOs, Boards, and the National Office to ensure execution of enterprise strategy and delivery of resources to help chapters meet annual goals.

Duties & Responsibilities:

• Conduct thorough assessments of chapters to identify areas of improvement
• Design and implement tailored strategies to address challenges
• Analyze financial statements, budgets, and performance metrics for optimization
• Streamline operational processes within chapters
• Track key performance indicators (KPIs) and best practices
• Work with chapter leadership and department heads to ensure alignment
• Identify skill gaps and develop training for chapter teams
• Assess risks and develop contingency plans; act as liaison between the National Office and chapters

Qualifications:

• Bachelor's degree in nonprofit management, business, or related field preferred
• 10+ years of total experience; 7+ years in a federated nonprofit organization/environment required
• Proven experience in nonprofit performance management and/or strategic consulting
• Strong knowledge of Microsoft Office applications (Word, Excel, Power BI)
• Demonstrated high-level understanding of chapter operations
• Travel required: 20-25%

Job Location: Remote
Hiring Range: $115,000 - $144,000 USD